Careers at Castlight Health

Castlight Health is out to revolutionize the health care industry and we are looking for exceptional individuals to join our tight-knit but rapidly growing team in this endeavor.

What We're All About

We are committed to being a great company where people want to work, and to delivering measurable value to our customers and users. We recruit and retain people who embrace the following ideals:

  • Passion: We seek people who are passionate about making a difference in health care, improving the product and services we deliver, and building high-performing teams.
  • Accountability: We give our people opportunities to take on new challenges, and continue to learn and grow. We hold each other to high standards of accountability and delivery as individuals and teams.
  • Respect and Integrity: Transparency is a central theme of our commitment to each other, our customers, and our business vision. We treat all interactions with respect and integrity — behaving as if each were transparent to the world. We support respectful debate within the company to help us remain customer and user-centered and support our focus on delivery and accountability.
  • Customer and user-centered approach: We must always balance our customers' requests and our users' needs. We look for ways to optimize across both in our product and service priorities.

Salary, Benefits, and Perks

All full-time positions include:

  • Competitive salary and equity
  • Medical, Dental and Vision benefits
  • 401K plan
  • Plus... great location in the heart of downtown San Francisco; a spacious office with an open layout and lots of natural light; team lunches, monthly happy hours, and more!

How to apply

Please contact us at jobs@castlighthealth.com and include the appropriate job title in the subject line.

No recruiters or services, and please do not respond to any job postings in person.

Castlight Health is an equal opportunity employer

  • Account Executive

    Castlight is seeking an individual with a superb track record managing customer relationships and operational delivery of product to customers. The ideal candidate will have a background in large-scale program management, combined with management of all aspects of an account (relationship development, reporting, metrics, anticipating customer needs). The candidate should be extremely detail-oriented but also able to take a strategic perspective and communicate effectively at both levels. The account management role is the lynchpin of operational delivery; as such the Senior Account Manager should be very comfortable with high-profile, fast-paced working environments.

    The company is in a start-up phase, and the responsibilities of this position may change over time—this role requires flexibility and the ability to adapt to the evolving needs of the organization. There will be opportunities for career growth based on performance and interest.

    At Castlight Health, the Account Manager role is the "buck stops here" responsibility with customers and partners. As such, we're looking for a senior, savvy account manager with exceptional judgment and tact.

    Responsibilities

    • Building on leads generated by sales and business development to determine timing for account rollout plans, business requirements, and operational specifications.
    • Managing the complexity of bring new customers “live” including user enrollment and management, call center/support integration, data acquisition, and training.
    • Developing project plans, issue logs, risk logs, and communicating status to internal and external teams.
    • Keeping the Castlight Health team informed and ahead of potential risks.
    • Supporting the objectives of the operations team as needed.

    Qualifications

    • 3+ years of client/ account management (at senior level)
    • Project management and tracking
    • Excellent verbal and written communication capabilities
    • Comfort in giving product demonstrations
    • High level of comfort with fast-paced environments
    • Flexibility to work in a start-up environment, including across functions as needed
    • Ideally, healthcare background

    Approximately 60-70% travel is required.

  • Business Development Director

    Castlight is in need of a highly strategic and execution-driven individual to lead its partnership efforts. The Business Development Director at Castlight Health will be responsible for evaluating and developing partner relationships, including those with health plans, channel partners and product partners. The ideal candidate for this role will have significant experience in developing partnership strategies, evaluating potential partners and negotiating such relationships. The Business Development Director will report to the VP of Strategy & Business Development.

    Responsibilities

    • Drive Castlight’s health plan and channel partner strategy including mapping the partner landscape and prioritizing potential partners
    • Lead discussions with key health plans, benefit consulting firms and other product/channel partners
    • Draft RFP’s, evaluate potential partners, determine integration requirements and negotiate key terms of partnerships
    • Interface closely with the Sales, Operations and Product teams to ensure successful implementation of partnerships

    Qualifications

    • 8+ years of product strategy, business development, strategy and/or M&A experience. Vendor/partner contracting and negotiation skills preferred
    • Excellent communication skills with distinction in driving discussions with senior executives
    • Ability to work with cross-functional teams both internally and externally to manage and implement complex partnerships
    • Prior work experience in the healthcare industry, ideally with deep understanding of the health plan, health benefits or health IT landscape
    • M.B.A. from a top 10 program strongly preferred

    Approximately 50-60% travel may be required.

    Please respond with your resume and cover letter to jobs@castlighthealth.com.

  • Director of Clinical Quality

    Castlight Health’s goal is to become the premier service that enables health care consumers to shop for services based on price and quality. The role of the Director of Clinical Quality is to continue to develop our strategy for value-based health care shopping. Castlight Health’s aspiration is to:

    • Reduce healthcare costs for employees and their employers
    • Provide health care consumers with the tools to make well-informed health care choices
    • Improve health care outcomes
    • Become a trusted guide to health care consumers, in their quest to navigate the health care system

    Responsibilities

    • Value Content Development: Broadly, the responsibilities of this position include a leading role in further developing our strategy for value-based health care shopping. Specifically, this includes working with vendors/partners for the acquisition of quality data, developing metrics from our own claims data (seeking gaps in care for our customers), developing methodologies for combining data into summary quality scores, and working closely with members of the Product Marketing and Product Management teams to present the quality information to health care consumers.
    • Data Analysis: This role involves analysis of claims data to determine medical service trends (quality indicators) at the provider level, and the development of a quality/value scale to enable health care consumers to find the best care at the best value.
    • Leadership: It is expected that the Director of Clinical Quality will exhibit leadership, assist in the recruiting/hiring process, and provide direction for Clinical Quality Associates, as our company grows.
    • Other: Other responsibilities include active participation and ongoing contribution to the goals and mission of the Clinical Team.

    Ideal Qualities, Experience, and Education

    • Intellectual horsepower and curiosity
    • Demonstrated ability to work well in teams and to effectively manage others
    • 5+ years working with health care quality data at the provider and facility levels (e.g., CMS, HCAHPS, Leapfrog, Healthgrades, AHRQ, HEDIS, NCQA)
    • 3+ years working with billing/claims data
    • Experience synthesizing and/or reconciling multiple quality metrics
    • Understanding of provider profiling methodologies
    • Positive attitude, comfort with ambiguity and change
    • Bias toward action, with a can-do approach to shifting priorities in a constantly changing marketplace
    • BA/BS required. Graduate degree strongly preferred

    The company is actively growing, and the responsibilities of this position may change over time — this role requires flexibility and the ability to adapt to the evolving needs of the organization. As a member of the Clinical Team, the Director of Clinical Quality will be expected to work closely with cross-functional teams within the organization and will report directly to the Chief Medical Officer. There will be opportunities for career growth based on performance and interest.

    Please respond with a cover letter and resume.

  • IT Support Coordinator

    As our company grows, we need an individual who is experienced in working in a team environment to maintain the growth of our internal IT infrastructure, including Macbooks and a few Windows laptops. The ideal candidate will have experience supporting desktops/laptops, back-end/net-ops and corporate telecommunication system.

    Job Activities

    • Instruct users in use of equipment
    • Respond to user inquiries
    • Recommend or perform actions to correct problems
    • Escalate critical issues according to company policy
    • Set-up, configure, upgrade, and maintain all laptops and desktops
    • Participate in the integration and support of the telecom system
    • Own, follow-up and drive problem resolution
    • Proactively monitor, analyze, and troubleshoot issues
    • Perform quality assurance when required
    • Test and evaluate new technology

    Skills

    • Asset management
    • Strong documentation skills
    • Solid understanding of networks and technologies
    • Systems setup and admin skills
    • Ability to multi-task and manage multiple demands and projects on deadlines
    • Exceptional analytical and troubleshooting skills
    • Good interpersonal and communication skills
    • Ability to work cross functionally effectively
    • Able to work in a team environment
    • Ability to follow verbal and documented procedures
    • Strong knowledge of telecom implementation and support

    Key Requirements

    • 5+ years of experience providing IT support to a cross functional organization
    • 2003/2008 Exchange / Mac OS / Server / Backups
    • Experience with large-scale deployment of new hardware and software to end-users
    • Experience supporting corporate telecommunications systems
    • Must be able to lift and deploy computer equipment weighing up to 35 pounds
    • Reliable, punctual, and able to work outside of “normal working hours” as needed
    • Linux, net-ops, and Outlook a plus
    • Bachelor degree preferred

    Please reply with a cover letter and resume, and include a summary of your experience including number of years performing IT support and highest level task for which you were/are responsible.

  • Product Marketing Manager — Consumer Communications

    As Castlight’s Consumer Communication manager, you directly engage health consumers with the information that helps them become shoppers.

    Castlight’s consumer marketing practice rigorously determines the right frequency, form and content of consumer communication to make shoppers out of employees. You lead the creation and execution of all direct-to-consumer marketing in all media, including e mail, print, video, direct mail, and online social tools.

    Responsibilities

    • Create, execute and measure direct-to-consumer education and marketing campaigns for health care shopping in general and Castlight’s product in particular
    • Work with the country’s largest and most innovative employers to construct cross-media marketing campaigns to their employees
    • Integrate and present the results of your work, then refine future marketing accordingly
    • Manage Castlight’s relationships with creative agencies and direct marketing delivery partners

    Ideal Qualities, Experience, and Education

    • Above all – intellectual horsepower, with an eager curiosity and demonstrated ability to learn quickly
    • Prior full-time professional experience in a role responsible for direct-to-consumer marketing communications
    • Understanding of and respect for the role of the consumer in the business of health care
    • Health care industry experience not required, though experience marketing employee benefits may be a plus
    • Experience with e-mail marketing communications required
    • Experience creating offline marketing materials required
    • Ability to format and present findings, results and ideas to others; excellent writing ability, demonstrated expertise with Excel and PowerPoint
    • Knack for forming productive working relationships in a highly decentralized, matrixed organization
    • Positive attitude, comfort with ambiguity
    • Bias toward action, with a can-do approach to shifting priorities in a constantly-changing marketplace
    • MBA strongly preferred; BA/BS required

    Please respond with a cover letter and your resume to jobs@castlighthealth.com.

  • Senior Analytics Engineer — Machine Learning + Data Mining

    If you're looking to do serious data mining and algorithm development, work with outstanding people, and solve incredibly difficult computation and machine learning problems - all while revolutionizing our $2.4 trillion healthcare industry by empowering consumers - this is the place for you.

    Castlight Health is looking for an algorithm architect who can take the reins of our data mining efforts. An ideal candidate has a strong mathematics background, and has a penchant for applying novel algorithms to messy data, to find the valuable gems of knowledge hidden within.

    Let us know if this sounds like your kind of environment and you want to join our team. In addition to a resume and a note about yourself, please send us a solution to one of the puzzles below.

    Puzzles

    An enchanted hat

    At a particular school, an enchanted hat assigns each incoming student to one of four residential houses. School lore says that the hat sorts students into houses entirely on the basis of personality and moral character. But this year, a rumor is circulating that the hat actually assigns each student completely randomly.

    The Headmaster hopes to disprove the rumor and reasons that if she can show the hat's assignments to be somewhat predictable, it cannot be assigning randomly. Before the students are sorted, she speaks with each student and privately writes down her prediction of which house that student will be assigned to.

    What is the smallest number of students (m) that allows her to make one incorrect prediction yet still establish a high level of confidence (say, 99% certainty) that the hat is not completely random in its sorting?

    If the headmaster's predictions are always wrong, would a sufficient number of wrong predictions (w) disprove the rumor with similarly high confidence?

    Odd bag out

    You have 5 unmarked bags with 100 beads each. Bags #1-4 contain 4 red beads and 96 black beads; bag #5 contains 7 red beads and 93 black beads. You randomly select one of the five bags and remove three beads without looking inside the bag. One is red, and the other two are black. What is the probability that you drew the beads from bag #5?

    Return the three beads to the bag and give it a good shake to mix things up. In the best-case scenario, what is the minimum number of beads you can withdraw, one at a time, to identify this bag as bag #5 with at least 50% certainty?

  • Senior Search Engineer

    If you're looking to do serious search optimization, work with outstanding people, and solve incredibly difficult domain-specific problems - all while revolutionizing our $2.4 trillion healthcare industry by empowering consumers - this is the place for you.

    Castlight Health is looking for a search architect who can take the reins of our application's search engine. An ideal candidate has strong experience in search, and understands the tradeoffs necessary to return good results in a reasonable amount of time. You will be responsible for improving our search capabilities - which means it is up to you to devise the appropriate algorithms to get our users what they are looking for!

    Let us know if this sounds like your kind of environment and you want to join our team. In addition to a resume and a note about yourself, please describe to us a specific example of your search expertise - a change you made or feature you added that materially improved the search experience.

  • Senior Systems Administrator

    Castlight Health is looking for a Senior System Administrator, for corporate IT, who will be responsible for effective selection, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual will participate in testing and development to enable continuing innovation within the infrastructure. This individual will work both independently and in a team setting to ensure that system and network hardware, operating systems, applications, and related procedures result in a reliable and secure service.

    Responsibilities: This individual must have a high level working knowledge of the following systems: Mac OS X, Linux (Ubuntu, Redhat), Windows (2008 Server, Exchange 2010, XP, Windows 7) and network infrastructure from Cisco and HP. Duties will include many new systems as our company is growing rapidly. This is an opportunity to participate in a dynamic startup and to help grow the IT infrastructure to respond to expanding business needs.

    Qualifications:

    • At least 3 years of experience in a heterogeneous IT environment
    • Experience with all (or most) of the systems architectures listed above
    • Past work in an environment whose infrastructure supports both business users as well as software developers
    • Skill in performing routine operations tasks and their automation. Routine tasks include continual system monitoring, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
    • Ability to automate routine tasks
    • Experience with system monitoring tools such as Nagios, Cacti and Mrtg.
    • Experience with backup tools such as Bacula, Amanda and Microsoft DPM
    • Experience configuring network switches, routers and firewalls and operating a VPN
    • Good communication skills--able to interpret and discuss information with both tech and non-tech decision makers
    • Prefer a Bachelor degree, with a technical major such as Engineering or Computer Science
    • Flexibility to work in a fast paced, high-pressure, start-up environment interacting with cross functional teams
    • Preference given to a candidate with experience operating a corporate phone switch and experience with collocated server room operations

  • Software Developer

    If you're looking to do serious software development, work with outstanding people, solve incredibly difficult computation and machine learning problems, and embrace agile techniques — all while revolutionizing our $2.4 trillion healthcare industry by empowering consumers — this is the place for you. We're looking for talented, dedicated, and passionate developers to join our team.

    While we would be surprised if you had all of the following in your quiver, some examples of what we would love to discover in your background or professional goals include:

    • Deep mastery of at least one object-oriented or functional programming language
    • Fluency in machine learning, statistical analysis, pattern recognition, or artificial intelligence — or just an excellent record in math
    • A true passion for coding and the ability to inspire others to create great code
    • Interest in and experience with Lean Thinking and Agile practices (TDD, XP, etc)
    • Proficiency with relational databases and/or tuning complex, resource-intensive, mission-critical applications to achieve maximum performance
    • A taste for exploring innovative technologies such as Ruby, Clojure, Git, Cloud Computing, Key-Value stores, RabbitMQ, Hadoop, Map/Reduce, etc.
    • A passion for startups

    Right now, we primarily use Ruby on Rails, MySQL, Linux, and Apache because we believe that technology should work for us, not the other way around. We understand that new problems may require new solutions, so we're looking for people who can identify the next big thing and share it with us, but are pragmatic enough to understand that Clojure is not a cure for cancer and TokyoCabinet will not broker world peace.

    In addition to a resume and a note about yourself, please send us a solution to the puzzle below.
    Family plan

    Homer Simpson is tired of paying exorbitant charges for his family's cell phone usage. He recently contacted his local OmniTouch representative to get a detailed report on their calling activity. Unfortunately, he's too "stupid" to interpret the data, so he hired a CompuGlobalHyperMegaNet programmer to produce a function that would print the longest call for each family member. Here was the function he got back: 

    var callLogs = [
    // format: family_member_1, family_member_2, length_in_minutes
    [marge, homer, 5],
    [maggie, lisa, 12],
    /*
        many more entries
    */
]

longestCallByFamilyMember(callLogs) {
    familyMmbrs = []
    callLengths = []
    orderedCallLogs = callLogs.sort_by{|call| call[2]}.reverse

    for (call in orderedCallLogs)
        has_family_member = false
        for (i=0; i < familyMmbrs.length; i++)
            if (familyMmbrs[i] == call[0] || familyMmbrs[i] == call[1])
                has_family_member = true

        continue if has_family_member

        familyMmbrs.append(call[0])
        callLengths.append(call[2])
        familyMmbrs.append(call[1])
        callLengths.append(call[2])

    end

    for (i=0; i < familyMmbrs.length; i++)
       print familyMmbrs[i] + " - " + callLengths[i]
}

    Unfortunately for Homer, this function is neither correct nor concise. To save the day for the Simpson family, propose some improvements to this code and explain your reasoning.

  • Technical Recruiter

    As a Technical Recruiter you will be responsible for successfully filling positions on Castlight's rapidly growing technical team. The chosen candidate will lead all phases of the recruitment process including staffing strategy, sourcing, recruiting, candidate development, selection and hiring and develop/implement organizational staffing initiatives. Our hiring managers will look to you to implement recruiting strategies and solutions to effectively hire quality individuals for their openings. Preference will be given to candidates with a robust pipeline of candidates.

    Responsibilities

    • Manage all phases of the recruitment process including strategy, sourcing, recruiting, candidate development, selection and hiring
    • Work closely with our technical executives to create and execute recruiting strategies that successfully place candidates of the highest quality into Castlight's Engineering team
    • Work with Castlight's general recruiting manager to ensure seamless recruiting process across departments
    • Provide full-lifecycle recruiting services: proactively and creatively source candidates, effectively manage the interview process, and negotiate offers/close candidates
    • Develop the candidate pipeline
    • Facilitate and continually refine the interview process
    • Produce weekly staffing reports to track progress

    Qualifications

    • At least 5-7 years of staffing experience with a blend of hands on agency and corporate recruitment expertise
    • BA/BS degree preferred with a strong academic record
    • Expert knowledge of Internet search tools/techniques to recruit both passive and active candidates
    • Demonstrated experience in hiring high-caliber engineers who work with modern web development technologies like Ruby, Java, and MySQL
    • Ability to understand and articulate a hiring manager's resource requirements, culture and other compatibility issues that are critical to making a successful hire
    • Thorough knowledge of the entire recruiting life cycle coupled with high candidate presentation to offer acceptance ratios.
    • Strong communication, organizational, evaluation, and negotiation skills
    • Prior technical or software recruiting experience
    • Demonstrates diverse cultural understanding

  • User Experience Designer

    Hidden prices, complicated insurance plans, and confusing medical jargon make it difficult, if not impossible, for most people to shop for health care.

    Castlight has found a way to unveil the information needed to make smarter health care decisions by offering companies a hosted software tool that provides employees with personalized views of their medical benefits and the costs associated with medical procedures.

    We are looking for someone who can create a refreshingly simple user experience. We need someone who understands our users and can build an experience that is in touch with and driven by their needs.

    Responsibilities

    • Help build a company culture that fosters the creation of excellent user experiences
    • Analyze user, business, brand and content needs, and define strategies for meeting them through effective user-driven solutions
    • Build stories that communicate interaction and design concepts, work with other teams through concept, design and build
    • Develop designs for a user-interface mockups
    • Be a voice of User Experience (UX) within project teams and communicate with other departments and members to build consensus and verify rationale
    • Conduct discovery tasks such as field research, interviews, surveys, and testing then translate results into useful, intuitive interactions to benefit the user
    • Drive best practices with an eye toward repeatable design patterns, localization, scalability, and ease of maintenance

    Qualifications

    • 5-7 years of web application design experience
    • Passion for understanding and representing the user
    • Expert knowledge of web application design and usability principles, issues and techniques
    • Ability to work with cross disciplinary teams in a collaborative, dynamic full service, integrated environment
    • Excellent eye for simple, user-friendly designs
    • Excellent "common sense"
    • High sense of integrity and awareness of how product decisions can impact individual lives
    • Ability to design multiple innovative solutions to complex problems
    • Ability to understand quantitative issues and technical restraints in the design process
    • Excellent communication skills—ability to draw out critical information from users in conversation and deduce key lessons for the product
    • Excellent mockup skills—ability to quickly create visual UI mockups
    • Excellent writing skills—ability to take the essence of a message and communicate it in few words
    • Excellent teamwork skills—ability to work collaboratively with various functions (e.g. engineering, marketing, business development)
    • Entrepreneurial self-starter, problem-solver, and multi-tasker
    • Passion to help empower individuals to take control their health care decisions
    • Commitment to ongoing learning and personal/professional development