October 8, 2019

Thoughts on Healthcare: A Consumer’s Perspective

Over the course of a year, 85% of adults had contact with a healthcare professional. Nearly everyone interacts with healthcare, yet many people are still confused and frustrated by various aspects of navigating care and understanding their benefits.

Why is healthcare so complex? We asked everyday healthcare consumers about their experiences and perspectives on healthcare, as well as what they would change to make for a simplified experience.

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