Req #201195

UX Research Lead

San Francisco, CA
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UX RESEARCH LEAD

 

ONE TEAM

ON A MISSION

MAKING THINGS HAPPEN

·        Changing healthcare is a team sport

·        Teamwork requires respect

·        Direct feedback is a gift that improves us

·        Diversity makes us stronger

·        We take care of ourselves and each other

·        We put our mission first

·        We are here to transform healthcare

·        We tackle complex problems with curiosity, passion, and ambition

·        We bring our best every day

·        We learn and grow together

·        Done well is better than perfect

·        We accelerate execution and learning

·        We are empowered to take action

·        We own the outcome

·        We win together

 

ROLES & RESPONSIBILITIES

  • Develop a user research agenda for your areas and shape the prioritization of research within those areas
  • Work on fast-paced projects, requiring attention to detail, working within constrained timelines, and strong collaboration with cross-functional teams (product designers, user researchers, technical writers, product managers, and engineering) throughout the planning and development life cycle
  • Develop and execute user research studies using appropriate quantitative and qualitative methods to produce tactical, strategic, actionable, and durable insights that inform design and development
  • Lead analyses that triangulate telemetry and qualitative data, developing mixed methods approaches to understanding our users
  • Influence decision-making through effective presentation of findings, including the creation of customer-centered narratives to frame problems and highlight the business value of potential solutions
  • Develop and share expertise related to how people create, share, manage, and utilize data visualizations, dashboards, machine learning models, and advanced analytics within organizations
  • Be a strategic partner with your leadership team and key executives across the business to help shape long-term vision by identifying and advocating for opportunities to delight and better serve our customers through new features, strategic directions, and user experience improvements
  • Build and shape our user research team’s tools and practices to scale our impact and create durable insights across the organization

QUALIFICATIONS

  • You are Educated in a Relevant Field
  • 3+ years’ work experience conducting user research plus a strong history of shipping software products…
  • Demonstrated ability to plan, design, execute, and communicate both strategic and tactical research engagements, structure and lead internal and external workshops, and analyze the outcomes to provide insight for stakeholders
  • Excellent project management, communication, and presentation skills
  • You are curious about technology and can dive into complex or unfamiliar topics
  • Deep knowledge of best practices for UX design principles, and expert understanding of user research methodologies (both qualitative and quantitative)
  • Hands-on experience analyzing data and using analytic software products or relevant programming languages
  • You love understanding data, patterns, trends
  • You thrive in a remote and collaborative environment and have experience working with multidisciplinary or cross-functional agile teams (e.g. design, product management, engineering)
  • You have great communication and interpersonal skills
  • You can clearly communicate ideas, effectively present research insights as compelling narratives to a variety of audiences, and generate persuasive written and multimedia reports
  • Proven track record influencing product direction and strategy with actionable insights
Candidate is ideally located in San Francisco Bay area or Sandy, UT but every consideration will be give to qualified remote candidates in CST, MST and PST time zones.

 #LI-GA1

Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.

Castlight Health does not accept unsolicited assistance from recruitment search firms for employment opportunities. All resumes submitted by search firms to any employee at Castlight Health via email, the Internet or in any form and/or method without a signed search agreement on Castlight’s form in place ahead of time will be deemed the sole property of Castlight Health. In such cases, no fee will be paid or payable in the event the candidate is hired by Castlight as a result of the submission.