Associate Corporate IT Support Specialist

Location: Sandy, UT

Req #201050

Associate Corporate IT Support Specialist

Castlight is looking for an Associate Corporate IT Support Specialist to support our Sandy, UT office location. As our company grows, we need an individual who is interested in working in a team environment to maintain the growth of our Corporate IT infrastructure and laptop environment.

The ideal candidate will have excellent customer service skills within Help Desk Operations and show some technical depth with Corporate IT environment. This individual needs to be highly motivated and enjoy interacting with users.

Responsibilities: 

Help Desk Responsibilities

  • Provide a high level of customer support to our end users
  • Effectively communicate with a diverse group of individuals and conduct work within a professional setting.
  • Develop and promote self-service to guide end users on how to resolve any issue without direct involvement with IT.
  • Provide end user instruction and training to reduce help desk tickets
  • Able to handle incoming support requests through various mediums, such as phone, instant message, email, and ticket queue.  As well as triage and escalate issues to other Corporate IT Specialists.
  • Participate in on-call rotation for afterhours support and be the first point of contact for all after hour escalations.
  • Responsible for maintaining Corporate IT environment, which includes laptop/desktop, conference room equipment, server and/or cloud-based application services.
  • Testing, evaluating, and implementing new technology
  • Enforce and escalate security issues according to company policy
  • Ability to document processes on IT related subjects

Qualifications:

  • 1-2 years of experience providing IT operations support
  • Knowledge of the following operating systems and hardware:
    • MacOS  (10.14+)
    • Windows OS (10)
    • Windows Server 2012/2016/2019
  • Some experience in the following areas:
    • Domain services (AD, DNS, DHCP)
    • VPN and MFA
    • Jira (Task management)
    • Confluence (Knowledgebase)
    • Call center environment
  • Some experience with the following technologies:
    • Supporting SaaS Applications (Office 365 & Google Apps)
    • Understanding cloud based SSO Management (Okta)
    • Supported large-scale deployment of new hardware and software to end-users
    • Support for corporate telecommunications systems
    • Endpoint management solutions (JAMF/Desktop Central)
    • Backup solutions (Druva)
    • Video Conferencing Solution (Zoom/Teams)
    • Messaging application support (Slack)
    • Asset management
  • Analytical and troubleshooting skills
  • Able to prioritize and manage multiple daily tasks
  • Able to communicate and work cross functionally
  • Able to work in a team environment
  • Able to follow verbal and documented procedures
  • Reliable, punctual, and able to work after normal business hours
  • Must be able to lift and deploy computer equipment weighing up to 50 pounds
  • Excellent interpersonal and communication
  • Bachelor’s degree preferred

Our Values

One team. On a mission. Making things happen.

Diversity and Inclusion

The Castlight culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at Castlight. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.

Learn more about our continuing commitment to diversity and inclusion.

About Castlight

Castlight is on a mission to make it as easy as humanly possible to navigate healthcare and live happier, healthier, more productive lives. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. We guide individuals—based on their unique profile—to the best resources available to them, whether they are healthy, chronically ill, or actively seeking medical care. In doing so, we help companies regain control over rising healthcare costs and get more value from their benefits investments. Castlight revolutionized the healthcare sector with the introduction of data-driven price transparency tools in 2008 and the first consumer-grade wellbeing platform in 2012. Today, Castlight serves as the health navigation platform for millions of people and is a trusted partner to many of the largest employers in the world. We are headquartered in San Francisco, and can be found online at www.castlighthealth.com and on the New York Stock Exchange as CSLT.

Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.

Castlight Health does not accept unsolicited assistance from recruitment search firms for employment opportunities. All resumes submitted by search firms to any employee at Castlight Health via email, the Internet or in any form and/or method without a signed search agreement on Castlight’s form in place ahead of time will be deemed the sole property of Castlight Health. In such cases, no fee will be paid or payable in the event the candidate is hired by Castlight as a result of the submission.