Sr. Customer Analytics Analyst

Location: San Francisco, CA

Req #200255

Senior Customer Analytics Analyst

About the Job

Our team is seeking a Sr. Analyst who will be responsible for building and delivering analytics and tools to our internal teams and customers to help create a culture of data-driven decision-making. ​This role is designed to help answer the ‘so what’ type of questions that emerge from Castlight’s broad spectrum of medical cost and behavioral-related data (think wearables and other digital health applications!).

The person in this role will define and execute on a strategy to help our internal teams and customers better understand the impact of our products on employee behaviors, health, and medical cost, which will in turn help them make optimal decisions about how to configure and use our products. This position will require both technical skills in analytics as well as project and stakeholder management experience.

About the Team

Castlight’s Customer Analytics team has a wide scope of work, and is responsible for producing data-driven insights to support each Customer as well as Castlight’s internal Customer Experience teams, such as Customer Success and User Engagement.

On a daily basis, you will work across the company to create reporting and analytics deliverables to surprise and delight our many stakeholders. In addition, you will have the opportunity to drive projects across Castlight’s internal teams to build process behind how Castlight uses and learns from data. We’re a fun, quick-moving team, and we’re looking for someone to help us spread our insights across our organization; our goal is to create a data-driven culture within our business.

In this role you will be on the cutting edge of health and wellness-related analytics. As a platform in the healthcare benefits space, Castlight gathers data from each of its partners in numerous categories, including: activity, sleep, nutrition, biometrics, health risk assessment, brain health, pregnancy, weight management, healthcare claims fitness trackers, and more. This creates the opportunity to aggregate data and deliver insights across health data types that no other health space player has. This team member will report directly to the Customer Analytics Team lead.

Business Role and Responsibilities:

  • Perform claims-based analysis to quantify Castlight’s impact, value & ROI for our customers & the market; help create the ‘story’ of Castlight for our unique customers and products
  • Develop and maintain business reporting and intelligence dashboards to convey the value of our product to Customers, and uncover actionable insights for our internal teams and customers
  • Contribute to work supporting a backlog of insights-related best practices to influence customer decision-making for their program and engagement strategy
  • Deliver ad hoc customer reporting requests; help requestor shape questions into something that will produce meaningful & actionable data
  • Lead analytics-related discussions with some of the world’s largest and most respected employers

Technical Role and Data Tools:

Demonstrated proficiency in multiple of the below areas is preferred, the rest will be learned

  • Write complex SQL/MySQL/PostgreSQL queries to extract data from analytics databases
  • Use SQL commands to ingest data, create and index new analytics tables
  • Write Python scripts to support automation of recurring analytics jobs
  • Structure methods to validate the quality of analytics data sources
  • Use Gitlab to document queries/codes and interact with other developers
  • Create customer-facing reports and dashboards (Tableau Desktop)
  • Publish reports/data sources on Tableau Server
  • Perform statistical analysis using R programming
  • Data toolkit: DataGrip / MySQL Workbench / Gitlab / PyCharm / Airflow / Tableau / R Studio

Who you are:

  • 2+ years’ work experience in healthcare, in data-centric role (or Master’s degree in relevant field)
  • A quantitative whiz who loves data
  • Experience working with medical claims data (background includes health plan, data warehouse, or related experience)
  • Humble, hungry, and smart. A natural sense of curiosity, and an effective problem solver
  • Self-sufficient, ready to roll up your sleeves, and not afraid of ambiguity
  • A self-starter that has a demonstrated track record of leading projects from idea to execution
  • Able to communicate equally effectively between many different types of stakeholders

About Castlight Health

Castlight is on a mission to make it as easy as humanly possible to navigate healthcare and live happier, healthier, more productive lives. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world's first comprehensive app for all health needs.

We guide individuals - based on their unique profile - to the best resources available to them, whether they are healthy, chronically ill, or actively seeking medical care. In doing so, we help companies regain control over rising healthcare costs and get more value from their benefits investments. Castlight revolutionized the healthcare sector with the introduction of data-driven price transparency tools in 2008 and the first consumer-grade well being platform in 2012.

Today, Castlight serves as the health navigation platform for millions of people and is a trusted partner to many of the largest employers in the world.

For more information visit www.castlighthealth.com

Our Values

One team. On a mission. Making things happen.

Diversity and Inclusion

The Castlight culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at Castlight. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.

Learn more about our continuing commitment to diversity and inclusion.

About Castlight

Castlight is on a mission to make it as easy as humanly possible to navigate healthcare and live happier, healthier, more productive lives. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. We guide individuals—based on their unique profile—to the best resources available to them, whether they are healthy, chronically ill, or actively seeking medical care. In doing so, we help companies regain control over rising healthcare costs and get more value from their benefits investments. Castlight revolutionized the healthcare sector with the introduction of data-driven price transparency tools in 2008 and the first consumer-grade wellbeing platform in 2012. Today, Castlight serves as the health navigation platform for millions of people and is a trusted partner to many of the largest employers in the world. We are headquartered in San Francisco, and can be found online at www.castlighthealth.com and on the New York Stock Exchange as CSLT.

Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.

Castlight Health does not accept unsolicited assistance from recruitment search firms for employment opportunities. All resumes submitted by search firms to any employee at Castlight Health via email, the Internet or in any form and/or method without a signed search agreement on Castlight’s form in place ahead of time will be deemed the sole property of Castlight Health. In such cases, no fee will be paid or payable in the event the candidate is hired by Castlight as a result of the submission.