The Power of Care Guides
Dive into this case study to uncover how Care Guides provided personalized, effective support for employees navigating complex healthcare transitions, driving engagement, satisfaction, and ultimately, success.
Discover how a leading national financial services organization revitalized their employee advocacy program with the transformative power of Care Guides.
Facing low utilization rates with their former health advocacy program and the urgent need for a high-touch solution to support employees transitioning between medical carriers, this organization sought a solution that could deliver tangible impact at scale, and fast.
- High and very high risk employees accounted for majority of cases.
- Around 20K total services in the first year.
- 9% increase in monthly active users
Results
%
of the users interacted with Care Guides multiple times
%
increase in clinical visits for their population year over year
“My Care Guide was absolutely phenomenal! I was so impressed, touched even, at how thoughtful and thorough she was at getting some concerning issues resolved. I have nothing but positive things to say about her and would recommend Castlight based on her character and high-quality service.”