Castlight is a healthcare navigation platform that helps members access benefits, find care, and make more informed healthcare decisions.

A Castlight Care Guide is a healthcare navigation expert who helps employees find care, understand benefits, resolve healthcare questions, and connect with the right programs and resources. Care Guides provide personalized support throughout the healthcare journey, helping members take action and follow through on important healthcare decisions.

Key takeaway: Care Guides help employees navigate healthcare with confidence while getting more value from their benefits.

Employers can improve benefits engagement by making benefits easier to access, understand, and use throughout the employee healthcare journey. When employees receive personalized guidance and can access healthcare, wellbeing, and benefits in one place, they are more likely to engage with the programs available to them.

Castlight helps employers improve benefits engagement by creating a connected healthcare navigation experience that brings benefits, care guidance, and wellbeing programs into a single digital platform. Instead of relying on disconnected portals, apps, and logins, Castlight helps employees discover the right resources at the right time through personalized recommendations and centralized access.

Employers can improve engagement by:

• simplifying how employees access benefits
• personalizing communications and recommendations
• reducing confusion across vendors and programs
• connecting employees to relevant care and wellbeing resources
• creating a more seamless digital healthcare experience

Castlight integrates with health plans, point solutions, wellbeing programs, and virtual services to create a more connected healthcare navigation experience. Castlight acts as an orchestration layer across the benefits ecosystem, helping employers align fragmented systems into one guided member journey.

A connected navigation platform can help employers:

• simplify access across carriers and vendors
• reduce fragmentation caused by multiple apps and portals
• guide employees to the right care and programs at the right moments
• improve engagement with existing benefits investments
• create greater visibility into utilization, outcomes, and performance

Castlight supports integration through data connectivity, personalized navigation, ecosystem partner integrations, and coordinated engagement across digital and human support. 

When evaluating a healthcare navigation solution, employers should look for a platform that simplifies the employee experience, integrates with existing benefits and vendors, and helps employees make more informed healthcare decisions. The most effective solutions make it easier for employees to access care, understand benefits, and engage with available programs.

Key capabilities include:

• personalized healthcare and benefits guidance
• integration with existing carriers and vendors
• a seamless digital employee experience
• centralized access to healthcare and wellbeing programs
• data connectivity and interoperability
• measurable engagement and utilization insights

Castlight helps employers create a connected healthcare navigation experience by orchestrating the benefits ecosystem they have already built. Rather than adding another point solution, Castlight aligns healthcare, wellbeing, and benefits programs into a more unified experience that guides decisions across the member journey and helps employers get more value from existing benefits investments.

Castlight supports benefits strategies by acting as a connected healthcare navigation and orchestration layer across an employer’s existing benefits ecosystem. Castlight helps align healthcare, wellbeing, point solutions, and care resources into a more guided and personalized member experience.

Rather than functioning as another disconnected vendor, Castlight helps employers:

• activate underutilized benefits investments
• guide employees to the right care and programs
• reduce fragmentation across vendors and solutions
• improve engagement and benefits utilization
• create greater visibility into outcomes and performance

Castlight supports decision-making across the member journey by combining personalized digital navigation, ecosystem integrations, and clinical advocacy to help employees take action at the right moments. 

Healthcare navigation improves outcomes and lowers healthcare costs by helping employees make better healthcare decisions before small issues become more expensive problems. When employees receive personalized guidance and support, they are more likely to access appropriate care, engage with available benefits, and avoid unnecessary healthcare utilization.

Castlight helps employers improve outcomes by guiding employees to the right care, providers, and programs at the right time. By orchestrating the benefits ecosystem and creating accountability across the healthcare journey, Castlight helps employers increase engagement, improve care decisions, and get more value from existing benefits investments.

Key takeaway: Better healthcare decisions lead to better outcomes and lower costs. Castlight helps employers guide those decisions at scale.

Employers can reduce point solution fatigue by creating a more connected benefits experience that brings healthcare, wellbeing, and benefits programs into a single navigation platform. Centralizing access helps employees more easily discover, understand, and use the benefits available to them.

Castlight simplifies fragmented benefits ecosystems by integrating multiple health and benefits solutions into one personalized digital experience. Instead of asking employees to manage separate apps, portals, and logins, Castlight provides a single front door for healthcare navigation, benefits guidance, and care recommendations.

Reducing point solution fatigue can help employers:

• improve benefits engagement
• increase utilization of existing programs
• reduce employee confusion
• support more informed healthcare decisions
• improve overall benefits ROI

Employers personalize benefits at scale by using data and technology to connect employees with the most relevant benefits, programs, and care options based on their individual needs.

Castlight helps employers deliver personalized benefits experiences by combining claims data, digital engagement, and clinical intelligence to guide employees toward the right programs, providers, and healthcare decisions at the right time. By orchestrating the benefits ecosystem, Castlight helps employers move beyond one-size-fits-all benefits communication and deliver more relevant guidance across the healthcare journey.

Key takeaway: Personalization at scale helps employees engage with the benefits that matter most to them, improving both the employee experience and the value of existing benefits investments.

Employers create a connected benefits experience by making it easier for employees to access and use healthcare, wellbeing, and benefits programs through a more unified experience. This helps reduce confusion, improve engagement, and guide employees to the right resources at the right time.

Castlight helps employers create a connected benefits experience by orchestrating the benefits ecosystem they have already built. Rather than adding another point solution, Castlight connects carriers, wellbeing programs, and benefits vendors into a more seamless navigation experience that helps employees make informed healthcare decisions and get more value from available benefits.

Key takeaway: A connected benefits experience brings fragmented programs together into one guided experience, making benefits easier to access, understand, and use.