Three ways Castlight acts as an extension of your benefits team

Picture this: It’s only Wednesday, and you’ve already fielded four “how do I get my ID card?” questions and five emails asking if the health plan covers GLP-1s, what co-insurance even is, and whether HSA funds roll over to next year.

Being a small benefits team with a big responsibility can feel like doing the work of five people with a team of two. You are the heartbeat of employee wellbeing, but your days are likely consumed by endless Slack messages, emails, and requests for basic benefits information. You’re meant to be strategizing, yet you’re constantly acting as traffic control.

It’s time to reclaim your time and quiet the noise so you can focus on what matters most. This is where Castlight comes in, acting as an extension of your benefits team. We’ll take on the “annoying stuff”, allowing you to focus on more critical tasks.

Think of it as outsourcing without actually outsourcing.

Your frontline support and air-traffic control

You know those questions that derail your day — “where’s my ID card?” or “what’s covered?” Imagine being able to hand those off to someone who can answer quickly and guide employees toward better health choices.

That’s what our Care Guides do: they act as an extension of your team, helping employees with everything from quick benefit questions to scheduling appointments and managing more complex clinical or social needs. Employees can connect directly through the Castlight app via secure asynchronous chat, or call them directly. Building a trusted relationship with a real person who can:

• understand each employee’s benefits and priorities
• help with appointment scheduling and care coordination
• support ongoing or chronic needs through case and disease management

And they don’t stop at answering questions. Care Guides look at each employee’s needs and benefits available. So when Mary reaches out to confirm that her HSA funds roll over to next year, the Care Guide notices her mammogram is overdue, helps her find an in-network provider, and even schedules the appointment.

Did you know that Castlight Care Guide users see an average of $33.83 decrease in monthly healthcare spending?

Meanwhile, the Castlight App serves as a digital front-door to all your benefits. An intuitive place for employees to find carrier information, programs, point solutions, and wellness incentives. The best part? Each person only sees the programs they’re actually eligible for, eliminating clutter, confusion, and those constant “where do I go for that?” emails to HR.

So next time your employee asks how to find an in-network provider, send them to a Care Guide or the Castlight app. Your inbox will thank you!

Your procurement partner: Let us handle the vendor maze

Managing a growing ecosystem of point solutions, digital tools, and care programs is a full-time job. But it doesn’t have to be yours.

Castlight’s Ecosystem includes 40+ pre-vetted vendors across 20+ condition categories, each rigorously assessed for clinical outcomes, security, and technical integration. But we don’t just offer up partner programs for you to work with. When you pick a new ecosystem partner (or bring over a current partner) we take all the administrative lift off your plate, by:

• streamlining vendor management and handling day to day relationships and meetings
• holding vendors accountable for utilization and engagement
• simplifying contracting (it becomes as simple as a single line item)
• saving you months of RFPs, security and legal reviews, and vendor onboarding

Consider us your built-in procurement and vendor management team.

And because a majority of employers are re-evaluating and consolidating vendor partnerships to reduce costs and boost performance, Castlight helps you stay one step ahead. Our robust analytics capabilities support reporting to continuously evaluate program performance, guide future investment decisions, and deliver hyper-personalized recommendations based on individual needs and interests. 

Less red tape, fewer headaches and a benefits program that’s easier to manage.

Scale and prove impact: Extend reach without adding headcount

As your benefits strategy evolves, Castlight scales with you, integrating new vendors, programs, and populations without adding complexity or headcount. Whether you’re consolidating, expanding, or specializing, we can flex to your needs. Your team’s capacity just multiplied.

Of course, scaling is only one piece of the puzzle, you also need to be able to show results. 

You know the feeling, trying to pull data from five different places the night before your leadership meeting. With Castlight, all your insights live in one location, so you can walk in with confidence (and real results to show for it).

With Castlight’s Mission Control you can:

• see what programs are being used and what aren’t
• drill down into population segments
• track engagement and outcomes over time

Because at the end of the day, you’re not just managing benefits, you’re caring for people. We’ll tackle the ground game so you can focus on what really matters — helping your people thrive.