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How a leading health system achieved $4.3M in savings through smarter steerage
A leading Georgia health system serves 4.5 million patients statewide. That same commitment to care extends to its workforce, supporting the health and wellbeing of 50,000 employees across more than 2,000 locations.
Challenges
Like many employers, the health system was facing rising healthcare costs. They also struggled to guide employees toward their own providers. Many employees were using outside providers, often at a higher cost, even though great care was available within the system.
Goals
The health system wanted to reduce healthcare spending by helping employees choose care within their own high-quality network. They needed a partner who could help them:
- Foster a culture of health by driving employees to primary care
- Boost employee engagement with wellbeing programs
- Simplify the benefit experience
Solution
To strengthen steerage, the health system partnered with Castlight. Castlight’s provider directory does what the payer portal cannot, it prioritizes the organization’s providers and facilities in search results. When employees search for care, system-affiliated doctors and locations appear first and are clearly identified.
Results
Castlight's provider director does what the payer portal cannot, it prioritizes the organization's providers and facilitates in search results.
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