Care Guides in Action: Delivering a More Personal Approach to Healthcare Navigation

Castlight Care Guides, our team of highly trained clinical and benefits experts, work one-on-one with Castlight members and their families to make sure they’re connected to the right care at the right time.

Our Care Guides team has an average of more than 15 years of clinical experience, with cross-functional expertise in areas such as behavioral health, health coaching, billing and reimbursement, emergency room avoidance, surgical care, pregnancy and neonatal, and more.

With the help of the same industry-leading intelligence behind our digital healthcare navigation platform, Castlight Care Guides are empowered with the full picture of an employee’s needs. This means they’re able to deliver personalized and relevant guidance, connecting members with high-quality providers and programs that meet their individual health needs and preferences.

In this video, learn more about how our Care Guides support members in every step of their care journey.