Castlight Care Guides

Personalized support for every unique healthcare journey

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Introducing Care Guides

For times when the next step in the healthcare journey is too confusing or your employees simply want help from someone 
with the skills and knowledge to point them in the right direction, Castlight Care Guides are there. Empowered by data-rich, personalized clinical profiles and technology that leverages AI and machine learning, Castlight Care Guides are well-equipped to offer one-on-one live support that will connect your employees and their family members to the right benefits and care. From supporting billing and benefits questions, to finding high-value providers for each unique situation, to uncovering unmet healthcare needs, 
our Care Guides are just a click, text, or call away.

Our value pillars

  • Personalized Guidance

    Empowered by Castlight’s navigation platform, Care Guides provide data-driven recommendations to help users take the next best step in their healthcare journey.

  • Clinical Experience

    From behavioral health to surgical care, prenatal care to pharmacy, our Care Guides 
bring a cross-functional wealth of knowledge and depth of clinical experience.

  • Targeted Engagement

    With tailored and timely messaging through in-app messaging, text, email, direct mail, and phone, we proactively connect our Care Guides to employees for whom we have identified opportunities to change behavior and improve their health.

  • Benefits Expertise

    Our Care Guides receive comprehensive training to understand each new client’s benefits ecosystem and corporate culture so they can act as an extension of your benefits team and connect eligible employees to the right benefits.

Proven results across metrics that matter

  • 9.1

    Care Guides average member satisfaction score

  • 32%

    Increase in member engagement​

  • 2x

    Engagement in benefits programs

  • 2.1x

    More likely to complete preventive care visits​

Get to know Castlight Care Guides

Our Care Guides team is made up of a group of highly-experienced benefits and clinical experts. Below, you can get to know a few of them better — including examples of how they’ve helped some of our members navigate their personal healthcare journey.

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