Req #201198

Senior Manager, Product and Engineering Operations

San Francisco, CA
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Senior Manager, Product & Engineering Operations

Castlight is seeking an experienced Senior Manager of Product & Engineering Operations to join our R&D Operations team. This role will work closely with the Product and Engineering organizations to help impactful products be built efficiently and effectively, drive collaboration around the product within R&D and relevant stakeholders, and drive improvements to the teams’ operations and key processes.


  • Own the core operational processes of the Product and Engineering teams
  • Partner with R&D leadership to define the annual product roadmap and manage processes to keep the roadmap current and relevant teams informed
  • Manage the product development lifecycle, including quarterly roadmap planning 
  • Support Product and Engineering teams in executing our product strategy and driving complex cross-functional initiatives
  • Take a data-driven approach to product planning and track success of new product features by measuring against KPIs and report progress to executive leadership team
  • Define a framework to enable the prioritization of product roadmap objectives and projects across a number of product teams
  • Implement a robust experimentation and rollout strategy for product/feature launches
  • Identify improvements to how teams operate cross-functionally; design robust and nimble processes to increase efficiency
  • Evaluate and select a product roadmapping tool; manage the implementation of the tool
  • Become a trusted partner for our Product and Engineering teams
  • Lead and develop the Product Operations team


  • 5+ years’ experience in product operations, program management, product management, or other relevant, transferrable role
  • Experience working in high-performing product teams, with a focus on cross-functional collaboration, experimentation, and outcomes over output
  • Prior experience rolling out complex products and process changes to internal teams
  • Ability to be an influential member of a highly integrated team composed of both technical and non-technical members
  • Excellent verbal and written communication and presentation skills
  • Strong analytical and problem-solving skills
  • Strong organizational and program management skills
  • Ability to adapt quickly to changing priorities
  • Knowledgeable in Mixpanel and Tableau
  • Demonstrated understanding of Scaled Agile or similar framework
  • Advanced JIRA and Confluence knowledge
  • Experience with a digital health organization is strongly preferred
  • High-growth startup experience is preferred


Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.

Castlight Health does not accept unsolicited assistance from recruitment search firms for employment opportunities. All resumes submitted by search firms to any employee at Castlight Health via email, the Internet or in any form and/or method without a signed search agreement on Castlight’s form in place ahead of time will be deemed the sole property of Castlight Health. In such cases, no fee will be paid or payable in the event the candidate is hired by Castlight as a result of the submission.